• Hours: Monday to Friday- 8am to 4pm
  • Contact: 919-875-0539
  • After Hours On Call Service: 919-875-6941
Patient Portal

FAQ

What are your office hours?

Our office hours are Monday-Friday 7am-4pm. We are closed on the following Holidays: New Year’s Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and the day after, Christmas Eve and Christmas Day.


How do I contact the provider on call?

Call our answering service at 875-6941. They will page the provider on call. We want to handle these calls efficiently so, if your call is not returned within 30 minutes, please call again. Also—please reserve these calls for actual emergencies as opposed to prescription refills, etc. Our providers will not prescribe narcotic medications over the phone.


What is the best way to get a prescription refill?

Refills can be obtained several ways.
– You can e-mail your request through our Follow My Health Patient Portal.
– Phone your pharmacy and ask them to send an electronic request for your medication.
– Phone our office and leave a message on the prescription refill line.  (Option 2 from the main menu)


Are you accepting new patients?

Yes, we are accepting new patients under most plans with the exception of Medicare, Medicaid, Medicare Replacement plans and Tricare. Please verify that we are contracted with your insurance plan (see Insurance Affiliations) if you must go to an in-network provider.


Are you accepting new Medicare patients?

Raleigh Family Practice is not accepting new Medicare patients. However, we will continue to see established patients who age into Medicare.


Do you perform labs in your office?

We perform testing in our office and are COLA accredited (www.cola.org). We also send labs to Labcorp and Quest. Your insurance carrier typically directs where labs are performed.


What is a Physician Assistant?

Physician Assistants (PA’s) are health care professionals licensed to practice medicine with Physician supervision. In North Carolina, PA’s are credentialed to conduct physical exams, diagnose, treat illnesses, order and interpret tests, counsel on preventive care, perform minor surgery and write prescriptions.

Our PA’s have had intensive training at accredited programs. They have each taken certification examinations and log 100 hours of continuing education credit every two years. They recertify by taking the national exam every six years.

Our PA’s work closely with the physicians each day, reviewing charts and discussing patients’ needs. Our PA’s are highly trained, experienced, and offer excellent care to our patients.

For more information regarding PA’s, please see the NC Academy of Physician Assistants website, and the American Academy of Physician Assistants website.


Is your office HIPAA compliant?

Yes, our office is HIPAAA compliant. If you have questions regarding HIPAA contact our compliance officer: Kristin Fisher, RN, ext. 222 or kfisher@rfppa.com.  You may also read our Notice of Privacy Practices.